900% Increase in Open Rate for Tile & Stone Company

Elit Tile is a direct-to-consumer ecommerce brand offering a vast range of tiles and related tools for home renovation and flooring projects. As a one-stop tile supplier and marketplace, they serve customers looking for quality, variety, and expert guidance in tile selection. Despite strong product offerings, Elit Tile needed a more powerful digital strategy, combining SEO, PPC, and email marketing to drive engagement and revenue at scale. Partnering with SmartSites, they embarked on a comprehensive growth initiative across search and email channels.

The Challenge

Elit Tile faced the challenge of converting traffic into meaningful revenue across organic and paid channels, while also catching subscribers’ attention in a crowded inbox. Their marketing lacked alignment between SEO and PPC, and email engagement remained low. Without cohesive tracking and optimized campaigns, they struggled to maximize ROI from their channels. The goal was to dramatically increase organic performance, paid sessions, and email conversion metrics to fuel sustainable, measurable growth.

Our Solution

SmartSites increased Elit Tile’s email engagement by 200% by creating flows and email campaigns from scratch that drove strong conversions and higher engagement. We designed new on-brand templates that were on-brand, modern and highly engaging. To support these results, we improved segmentation to better target active customers and developed a content calendar focused on promotions, educational content, and product highlights. The new email flows welcomed visitors, educated them, and converted subscribers more effectively, leading to better customer connections and increased revenue

Elit Tile - Increased Engagement Rate

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