• 20% off for the year + 90 day opt out on the annual commitment

Partner Type

  • Ecommerce


  • All platforms


Retention is a SmartSites preferred partner for small businesses interested in growing their email list.

What is Retention?

Retention is a software that helps Shopify merchants turn anonymous web traffic into deliverable email addresses. Retention can help identify website visitors, even if they don’t fill out a form. Retention offers a wide range of features, including:

Customer surveys: Retention allows businesses to create and send customer surveys to collect feedback and insights on how to improve the customer experience.
NPS tracking: Retention allows businesses to track their Net Promoter Score (NPS), which is a measure of customer loyalty.
Customer segmentation: Retention allows businesses to segment their customers into groups based on their interests, purchase history, and other factors.
Email marketing: Retention allows businesses to send personalized email campaigns to their customers.
Push notifications: Retention allows businesses to send push notifications to their customers’ mobile devices.
Web chat: Retention allows businesses to offer live chat support to their customers.
Reporting: Retention provides businesses with detailed reports on their customer engagement activities.

Retention REVIEW

  • Grow your email list
  • Track website customers
  • Only looks at US site visitors
  • Must have at least 10,000 per month

SmartSites recommends Retention as the preferred customer retention solution for direct to consumer ecommerce brands. They allow brands to lower acquisition costs, acquire more customers, and boost revenue.