Company

Coupon

  • 2 months free

Partner Type

  • Ecommerce
  • Customer Service
  • Live chat

Platforms

  • BigCommerce
  • Magento
  • Shopify

Gorgias

Gorgias is a SmartSites preferred partner for ecommerce businesses interested in a all in one customer service platform.

What is Gorgias?

Gorgias is a customer support platform that helps businesses provide excellent customer service to their customers. The platform is designed for medium-to-large Shopify sites, Magento, and big e-commerce businesses, and it offers a variety of features that can help businesses improve their customer satisfaction, such as:

  • Unified inbox that allows businesses to manage all of their customer conversations in one place
  • live chat widget that can be embedded on a business’s website or social media pages
  • ticket system that allows businesses to track and manage customer support requests
  • knowledge base that businesses can use to provide self-service support to their customers
  • reporting dashboard that provides insights into customer sentiment and support performance

Gorgias REVIEW

Pros:
  • Easy to use
  • Affordable
  • Excellent customer support
  • Integration with major e-commerce platforms
  • Live chat widget
  • Ticket system
  • Knowledge base
  • Reporting dashboard
Cons:
  • Some features are not available in all plans
  • Reporting dashboard can be overwhelming for some businesses
Overall

SmartSites recommends Gorgias as the preferred customer support platform for medium-to-large Shopify sites, Magento, and big e-commerce businesses. The platform is easy to use, affordable, and offers a wide range of features that can help businesses improve their customer satisfaction.

Gorgias RESOURCES

Mike's Gorgias Review

Mike's Gorgias Review - SmartSites Partners