- Customer Service
- Live chat
- All platforms
Intercom is a SmartSites preferred partner for small businesses looking for a live chat platform.
What is Intercom?
Intercom is a customer engagement platform that helps businesses build relationships with their customers. The platform offers a variety of tools and features, including:
- Live chat: Intercom’s live chat tool allows businesses to chat with their customers in real time. This can help businesses provide excellent customer service and resolve issues quickly.
- In-app messaging: Intercom’s in-app messaging tool allows businesses to send messages to their customers directly within their app. This can be used to promote new features, provide updates, or answer questions.
- Email marketing: Intercom’s email marketing tool allows businesses to send email campaigns to their customers. This can be used to stay in touch with customers, promote products or services, or announce new features.
- Automated messages: Intercom’s automated messages tool allows businesses to send pre-written messages to their customers based on certain triggers. This can be used to welcome new customers, send product recommendations, or follow up on support tickets.
- Customer profiles: Intercom’s customer profiles tool allows businesses to track and store information about their customers. This information can be used to personalize the customer experience and deliver targeted messages.
- Tracking and metrics of user activity
- Easy for non-tech users
- No set up fee and a free trial
- Integration with other popular tools and platforms
- Help Center
- The pricing model may not be suited for smaller companies
- Added features cost extra, such as automation
SmartSites recommends Intercom as a preferred customer engagement platform for established businesses that are looking for the industry standard in live chat.