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G2Ecommerce · Customer Service · Live chat partner
Gorgias SmartSites partner.
Gorgias is an ecommerce store helpdesk that provides customer service on multiple channels from a single app. You can centralize all of your support tickets in this one stop shop that pairs with Magento, Shopify, and Bigcommerce.
- Partner type
- Ecommerce, Customer Service, Live chat
- Platforms
- BigCommerce, Magento, Shopify
- Coupon
- 2 months free
Gorgias is a SmartSites preferred partner for ecommerce businesses interested in a all in one customer service platform.
What is Gorgias?
Gorgias is a customer support platform that helps businesses provide excellent customer service to their customers. The platform is designed for medium-to-large Shopify sites, Magento, and big e-commerce businesses, and it offers a variety of features that can help businesses improve their customer satisfaction, such as:
- Unified inbox that allows businesses to manage all of their customer conversations in one place
- live chat widget that can be embedded on a business’s website or social media pages
- ticket system that allows businesses to track and manage customer support requests
- knowledge base that businesses can use to provide self-service support to their customers
- reporting dashboard that provides insights into customer sentiment and support performance
Gorgias review.
Pros:
- Easy to use
- Affordable
- Excellent customer support
- Integration with major e-commerce platforms
- Live chat widget
- Ticket system
- Knowledge base
- Reporting dashboard
Cons:
- Some features are not available in all plans
- Reporting dashboard can be overwhelming for some businesses
Overall
SmartSites recommends Gorgias as the preferred customer support platform for medium-to-large Shopify sites, Magento, and big e-commerce businesses. The platform is easy to use, affordable, and offers a wide range of features that can help businesses improve their customer satisfaction.
