Google
Clutch
G2SMS marketing
SMS marketing customers actually want to open.
Text message campaigns and automations run alongside your email in the platform you already use: opt-in forms, flows, promotions and back-in-stock alerts that reach customers on the channel they check most.
5.0 average from 20+ reviews that mention our email & SMS work
SMS specialists who respect the inbox in your pocket.
A text lands on the phone in your customer’s pocket, which is exactly why it has to be worth reading. Our email and SMS team builds text programs that customers welcome: compliant opt-in forms and keywords that grow your SMS list, welcome texts that deliver the promised offer, cart and browse reminders, shipping and back-in-stock alerts, VIP early access and short, well-timed promotions for launches and sales. Because texts run from the same platform as your email, both channels share one customer profile and one calendar, so people who already bought never get the discount text, and nobody gets an email and a text for the same thing. We keep frequency in check, segment by purchase history and engagement, and handle quiet hours and consent. Your Client Hub shows what email and SMS each bring in, side by side.
Everything your SMS program needs, handled by one team.
From the opt-in form to the last reminder, every part of SMS is covered and reported next to your email.
Opt-ins & list growth
Two-step sign-up forms that collect email and phone together, keyword opt-ins for stores and events, and clear consent language, so your SMS list grows fast and stays compliant.
SMS automations
Welcome texts, cart and browse reminders, shipping updates and back-in-stock alerts that fire when a customer acts, inside the same journeys as your emails.
SMS campaigns
Short, well-timed texts for launches, sales and events, sent to the segments most likely to act and kept to a frequency that does not burn out your list.
SMS in Klaviyo
On Klaviyo, SMS runs next to your email, so both channels share one profile, one calendar and one set of segments. As a Klaviyo Platinum Master partner, we set it up and keep it compliant.
Texts that bring customers back.
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+923%Klaviyo attributed revenue
Fashion · Stubbs & Wootton
+225% email click rate+138% SMS click rate
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+376%conversion value
Cosmetic · Taliah Waajid
+342% total recipients+31% total revenue
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+357%click rate
Cosmetic · Nikol Beauty
+160% placed order rate+84% open rate
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+69%total email volume
Medical Spa · ComplexCity Aesthetics
+62% click rate
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+42%Klaviyo-attributed revenue
Wellness & Supplements · Ancestral Supplements
+27% click rate+23% conversion rate
Brands choose SmartSites for SMS marketing
You’ll always know what your texts bring in, next to your email.
Know which messages pay: revenue by channel, campaign and flow performance, and how fast your list grows, in plain language and updated every day.
Email ReportStore revenue, email-attributed revenue and sends, split by campaigns and flows. 
Campaign PerformanceOpen, click and order rates over time, and the revenue behind each send. 
Flows & AutomationsWelcome, abandoned cart, post-purchase and win-back flows, ranked by revenue. Sign-up Forms & List HealthHow fast your list grows, and bounce, spam and unsubscribe rates to keep it healthy. 
Email DeliverablesEvery campaign we sent each month, with a preview, delivered count and open rate. 
Competitor LibraryEvery email your competitors send, searchable by subject, offer and season.
SMS marketing questions, answered
SMS is an optional add-on to any of our email plans, which start at $750 a month for one campaign a month. Most clients start at $2,000 a month for two campaigns and three automated email flows. What we add for SMS depends on how many text flows and campaigns you need, and we quote it after a free review of your account. Your SMS platform also charges per message, billed separately from our fee, and setup is free. Get a free SMS proposal.
For most ecommerce and appointment-based businesses, yes. Texts work well for time-sensitive messages such as cart reminders, restocks, flash sales and appointment nudges. SMS works best as a partner to email, not a replacement, which is why we run both from one account, usually Klaviyo.
Yes, as long as everyone you text has clearly agreed to receive your messages, and that's the only way we run it. We collect explicit consent with clear opt-in language, honor opt-outs automatically, respect quiet hours and keep consent records in your platform. The carriers and SMS platforms restrict some industries, so we can't run SMS for brands in those spaces, and we'll tell you up front if yours is one of them.
Start with the texts that fire when a customer does something, because they reach people at the moment they're most likely to buy. For most stores, that means a welcome text that delivers the promised offer, cart and browse reminders, shipping updates and back-in-stock alerts, followed by VIP early access for your best customers. Each one runs inside the same journey as your emails, so the text and the email work together.
The fastest way is a two-step sign-up form that asks for a phone number right after the email address, with an incentive worth texting for. We also invite your current email subscribers to join, add opt-ins at checkout and set up keyword opt-ins for your store or events. We test offers and timing to find what works for your audience.
Less often than you email. Most programs work well with automated texts plus a few campaigns a month around real moments such as launches, sales and restocks. We watch opt-out rates and adjust, because unsubscribes are the fastest way to lose an SMS list.
No. Texts and emails share one customer profile and one calendar, so nobody gets an email and a text for the same thing, and people who already bought don't get the discount text. Your Client Hub shows what email and SMS each bring in, side by side.
