SmartSites Partner Reviews: JivoChat All-In-One Business Messenger

December 11, 2020December 11, 2020

Michael Melen

Co-Founder

At SmartSites, our team noticed that website visitors are increasingly using their social media accounts and mobile applications to ask questions or seek technical support. In order to meet our multi-channel communication needs and increase sales opportunities, we needed a live chat solution that enables our team to conveniently talk to prospects.

What is JivoChat?

JivoChat is a business messenger solution that allows companies to talk to visitors via live chat, emails, phone calls, web-based messengers, and more — through your website.

The live chat widget does not obstruct the flow of your website as it only pops up when clicked. Website visitors are presented with a list of automated questions first and teams can follow-up according to their responses. Because customer, visitor, and agent conversations (from every channel) are automatically recorded in one window, individuals can continue chatting from any platform.

Below is a non-exhaustive list of platforms that are compatible with JivoChat:

Facebook Messenger
Telegram
WhatsApp
Apple Business Chat (few apps support this type of integration)
… and more!

See our more in-depth review below.

Why SmartSites Loves JivoChat

It was very easy to implement JivoChat in our business website. Due to the user-friendly and intuitive interface, the live chat feature had a low learning curve. JivoChat allowed our sales and customer support teams to connect with clients and visitors wherever they are.

We understand the different habits of customers when they are searching for a new service provider, which in this case is digital marketing. For example, some individuals’ comfort zones include browsing through websites while others prefer sending messages via WhatsApp. SmartSites can now respond to multiple platforms from one central hub. This helps our team increase both focus and efficiency.

JivoChat is affordable and its Basic plan is forever-free. The Professional plan starts from $13/month per user (if billed annually). Businesses can bring down that price by opting for a long-term subscription plan, i.e., three months, one year, or two years. Do note that you can try JivoChat Professional free with a 14-day trial.

At SmartSites, we feel confident that JivoChat will meet our multi-channel communication requirements due to their great reviews. The live chat platform has a rating of 4.7 out of 5 stars in the App Store. In addition, over 285,300 websites across the globe trust JivoChat.

JivoChat is recognized as an essential tool for conducting day-to-day business. It continuously improves the app’s functionality which makes it a promising sales tool.

Understanding JivoChat Capabilities

JivoChat does not affect your page load speeds because its scripts are loaded asynchronously. In addition to reducing site load time, you can gain live insights to know what visitors are typing before they hit the send button. This gives you extra seconds to plan a more appropriate response and effectively address their concerns.

Do note that visitors don’t always have to type their questions. They can choose to leave their phone numbers and your team can use JivoChat’s callback feature. Here’s a fun fact: if you receive an incoming call through the app, all of your agents’ phones will ring. When one of your team members picks up the call, the ringing stops. Never miss a customer call!