How To Determine If You Have Hired The Right Agency For Ecommerce Development Services

Chad Faith
Chad Faith

Director of Content

Ecommerce Development Services

Building an ecommerce website requires a significant amount of time and level of expertise. It definitely isn’t something you can go into without any knowledge, which is why many businesses choose to hire a digital marketing agency to meet their needs. However, with so many out there to choose from, you may be wondering if you have chosen the right one to help you with your ecommerce development services. We tell you what to watch out for in this article.


Regardless of whether you are building your very first ecommerce website or version #2, #3 or even #10, you will want to consider scalability. As your business grows, chances are you will want to enable additional features and accommodate a higher level of traffic. How scalable is the custom web development the agency proposes? Is there room for your web presence to grow alongside your business? The right digital marketing agency will be able to answer yes with confidence on top of demonstrating exactly how that can be done.


Hiring a digital marketing company is about building a long-term working relationship, providing that you like their services, of course. Ideally, you would want the agency you go with to be the one you can continue working with for years to come. As such, it is important to determine your business’s computability with their work culture. Get to understand how their employees are treated, what they value as well as the quality and efficacy of their work to determine if it’s the right match for you.

Level of Support

Not every agency will provide you with the same level of support, and not every business will require the same level of support. It’s all about finding something that suits your needs, and the same agency may offer different plans and packages you can choose from. An ecommerce website shouldn’t be static; there’s always something that will need changing down the line, either due to trial or error or the changing needs of your business.

When that’s the case, how involved do you want to be? Do you want your digital marketing agency to take care of everything for you, or would you like to be able to manage it on your own with support and guidance where needed? A good agency should provide you with all the tools you need to add content, make minor website changes and update features. However, when a more major change is needed or you require site maintenance, it’s up to you to decide how much support you want.

Range of Services

One essential factor to consider when hiring a digital marketing agency for ecommerce development is the range of services they offer. Besides website design, you may also choose to implement a SEO strategy, PPC campaign, or social media marketing campaign. Instead of hiring an agency that specializes in only one aspect, it’s in your best interests to choose one that can assist you with all aspects of your digital marketing campaign.

The benefits you can reap from this are numerous: for one, you will want to ensure that advertising efforts are consistent across all platforms. Ensuring that your accounts and pages on each platform are linked to each other and streamlined in terms of content can make all the difference when it comes to conveying a professional image. You don’t want your customers to come across several disparate pages that are inconsistent in theme, tone and content.


Understandably, you will want to get the best value for your money, especially when it concerns the future of your business. Understanding the pricing structure offered by the agency can help with budgeting. Some agencies charge on an hourly basis, others allow you to choose from a package, and yet another may operate on a tiered pricing structure. Once you have worked out how far your budget can extend, consider all the other factors before making your decision.

Turn to SmartSites for Ecommerce Development Services

Looking to build an ecommerce website for your business? Regardless of the industry you are in and the size of your business, SmartSites can help. Our experienced and knowledgeable team consists of experts who specialize in SEO, PPC, web design, social media marketing, and more. We can help you take your business to the next level when you entrust your digital marketing needs to us.

At SmartSites, we work hard to cover every aspect of your ecommerce store development. Discover the difference we can make when it comes to driving brand awareness and increasing conversion rates. You are welcome to contact us today to kickstart an initial consultation about building your ecommerce store.