30 Best Virtual Receptionist Services for Small Businesses
Whether you are operating a financial service agency or running an ecommerce business, ensuring quality customer service while dealing with incoming inquiries is essential for 100% customer satisfaction. This process, however, can require a significant amount of time and effort on your end if you are handling this in-house. Luckily today, you can depend on reliable virtual receptionist services for small businesses. Virtual receptionist services can be suitable to help address this challenge, allowing businesses to focus on the more important aspects of their operations.
Understanding Virtual Receptionist Services for Small Businesses
Small businesses may not have adequate employees to man the phones and deal with customer inquiries. Depending on the requirements of a business, virtual receptionists can take over an array of tasks, such as responding to calls and emails 24 hours a day, seven days a week. In addition, bilingual receptionists can communicate with non-native English speakers.
Virtual receptionist providers can also offer more in-depth services such as live chats, screening leads, warm transfers, and recording messages. The right virtual receptionist service can convey the professionalism and trustworthiness of a business. From short-term to long-term virtual receptionist services, these solutions may be better than hiring in-house.
Without further ado, below is a list of the 30 best virtual receptionist services your small business can use:
- Ruby Receptionists
- Flatworld Solutions
- Back Office Betties
- New Media Services
- Unity Communications
- Abby Connect Receptionists
- Davinci Virtual Office Solutions
- Specialty Answering Service
- Answering Service Care
- Verbatim Virtual Receptionists
- Map Communications
- Answering Legal
- Remote CoWorker
- Sound Telecom
- Bottleneck Virtual Assistants
- Stateside BPO
Founded in 2015, Smith.ai offers a diverse range of virtual receptionist services for numerous businesses. Located in Palo Alto, California, Smith.ai has more than 100 staff who specialize in executing live calls and chats for a variety of small to medium-sized enterprises. Their services include 24/7 virtual receptionists, conversion optimization, AI chatbots, and more. With years of experience providing virtual receptionist services in the financial, healthcare, real estate, e-commerce, legal, hospitality, and home service industries, Smith.ai has helped clients deliver exceptional customer service.
Smith.ai Is Our Choice of Top Virtual Receptionist Service for Small Business
Smith.ai is the product of a receptionist company being born out of Silicon Valley. An industry with an notorious reputation, Smith.ai takes a fresh approach to helping businesses with their lead intake. After extensive research, we chose Smith.ai as our SmartSites Technology Partner for virtual receptionists for small business. SmartSites Technology Partners are an exclusive selection of technology solutions that are each top of their respective category. We only want the best for our clients.
Here’s the top 5 reasons we believe Smith.ai is the best virtual receptionist company out there:
- Only pay phone calls that are real leads to your business
- No monthly commitment with a low entry price
- 24/7 virtual receptionists based in North America
- Ability to work with your CRM or appointment scheduling system
- Can also handle your live chat, SMS, and Facebook Messenger.
Based in Phoenix, Nexa is a virtual assistance agency that was founded in 1982. Consisting of more than 400 employees, their focus is to offer professional voice services.
Nexa provided virtual receptionist services for an attorney advertising agency. The company was tasked to process incoming calls for national and local campaigns as well as provide lead generation and intake services.
With reasonable prices and exceptional services, the attorney advertising agency was pleased with Nexa’s fast email response and effective live agent messaging services. Nexa was able to advise the advertising agency on how to address customer demands and generate more leads. Nexa’s client decided to continue using virtual receptionist services due to improved customer experiences.
#3 Ruby Receptionists
Based in Portland, Oregon, Ruby Receptionists was established in 2003 and provides a wide range of voice services for small to medium-sized businesses. Their services include appointment management, conventional answering services, voice call support, and more.
Ruby Receptionists was engaged to provide 24/7 call reception support services for a legal practitioner, which included answering incoming calls and disseminating messages to attorneys. Greatly improving the operational flexibility of the legal firm and building long-lasting customer relationships, Ruby Receptionists handled all calls professionally and politely.
#4 Flatworld Solutions
Located in Princeton, New Jersey, Flatworld Solutions is an outsourcing company that provides a plethora of virtual receptionist services, such as call center services, transcriptions, live chats, and more. Since its inception in 2006, they have expanded their business across the world. With more than 750 employees, they have helped numerous clients in the healthcare, education, and manufacturing industries.
Partnering with a variety of commercial businesses that involve live callings and 24/7 customer services, Flatworld Solutions has achieved a high customer satisfaction score. Organizations reported that they have saved over 40 hours of front desk work thanks to the efficient virtual receptionist services from Flatworld Solutions. Due to Flatworld Solutions’ professionalism and impressive customer service, many clients partnered with Flatworld Solutions for future projects.
Based in Tallahassee, Florida, PATLive is a voice service provider that offers a diverse range of virtual receptionist services, including customizable scripts, video calls, text messaging, and more.
Their recent collaboration with a Mix Martial Art Academy involved answering services that screened incoming calls and emails. These virtual reception services allowed their client to focus on core business functions.
Overall, the MMA Academy was pleased with PATLive services. Whether you need help in call screenings, message dissemination, call transfers, or appointment scheduling, PATLive is committed to delivering outstanding services every step of the way.
#6 Back Office Betties
Established in 2014, Back Office Betties is a virtual receptionist company that provides different services for legal firms and small businesses. With 13 employees, Back Office Betties focuses on voice services and receptionist processes.
Back Office collaborated with a law firm by conducting warm transfers, providing information for clients, and scheduling follow-up calls. Thanks to the high-quality work provided by Back Office Betties, the law firm decided to continue working with them for ongoing call processes. In addition, the client has seen a significant increase in their company’s productivity levels.
New Media Services is headquartered in Melbourne, Australia and has offices in Texas, Manila, Zurich, Amsterdam, and Dnipro. Founded in 2007, New Media Services has a staff of over 2,000 globally. New Media Services expanded from basic consumer messaging to a full-suite of services including customer support, chat operator services, and content moderation services.
Their virtual receptionist services are available 24/7 and support multiple languages. Their capabilities include customer support, contact center, inbound call center, live chat, and email support outsourcing. They integrate artificial intelligence alongside their staff to offer scalable and affordable solutions to small businesses and enterprises alike.
#8 Unity Communications
Headquartered in Tempe, Arizona, Unity Comminutions was established in 2009 with several international offices across the globe. Their team offers a wide range of non-voice BPO and back-office services, IT strategy consulting services, and more. With 28 employees, Unity Communications have worked with different small and medium-sized businesses in the telecommunication, GPS, and navigation industries.
Unity Communications was initially hired to process orders for a wireless company but have expanded their services to customer service and account management. They provided voicemail restarts, ordering services, troubleshooting, and have resolved disputes cases. Providing responsive services, Unity Communications has received positive feedback from their clients.
#9 Abby Connect Receptionists
Abby Connect Receptionists is a virtual receptionist agency that serves small businesses and medium-sized companies in Las Vegas and the surrounding regions. They have worked with clients in the legal, financial, and business services industries since 2005.
Abby Connect Receptionists was tasked to help a law firm facilitate customer communications by handling phone services as a frontline team. Providing customer-centric experiences for their client, Abby Connect Receptionists collected the names, numbers, and reason for calling from callers. The law firm was impressed with Abby Connect Receptionists’ unparalleled virtual receptionist services.
#10 Davinci Virtual Office Solutions
Founded in 2005, Davinci Virtual Office Solutions is a call answering company that provides a variety of voice services for small to mid-market businesses in various industries, including real estate, financial services, and more.
Providing virtual receptionist services for after-hours inquiries and overflow calls for a medium-sized business, Davinci Virtual Office Solutions disseminate call details and contact information to the respective in-house teams. With exceptional support from Davinci Virtual Office Solutions, 100% of all inbounds calls were answered as compared to the previous 50%. Davinci Virtual Office Solutions’ client was able to maximize their ROI by tenfold.
Located in Buford, Georgia, Voicenation is a live answering service company that was established in 2003 and employs over 50 workers. Their team specializes in back-office services, voice, and non-voice BPO solutions.
A marketing company previously engaged a voice answering service but switched to Voicenation for better quality phone services. Through Voicenation’s support, the marketing company managed to generate more leads and significantly improve customer relationships. Instead of a voice recorded answering service, customers spoke to a live person during phone call inquiries. In addition, detailed emails and notes were logged during these calls. The amount of organization, attentiveness, and professionalism set Voicenation apart from other companies.
Established in 2000, Moneypenny is located in Charleston, South Carolina and employs more than 750 employees. The company provides an array of phone communication solutions, including switchboard services, customer support, answering services, and more..
Moneypenny recently provided 24/7 customer support for a hospitality agency by handling inbound calls and customer inquiries after hours. As a result, the client improved customer experiences and drove new leads to their website.
SupportYourApp provides non-voice BPO, back-office services, and voice services for businesses that require outsourced virtual receptionist services. Established in 2010, the customer support company has over 400 employees.
While working with a software development company, SupportYourApp has assisted their client by taking charge of all pre-sales, technical inquiries, and general questions about software products. By providing reliable and high-quality virtual receptionist services at reasonable rates, SupportYourApp achieved a high customer satisfaction score.
Based in Portland, Oregon, AnswerConnect is a contact center firm that offers a wide range of virtual receptionist services. Their areas of expertise include voice-oriented customer service, voice, non-voice BPO, back-office services, and more.
AnswerConnect was hired by an IT company in Florida to provide security-oriented customer services. They tackled high volume and complex customer issues while saving cost for their client’s operations. By offering successful call center services for their clients, AnswerConnect has helped them increase productivity levels and improve their internal processes.
#15 Specialty Answering Service
Founded in 1985, Specialty Answering Service specializes in providing call center services for businesses. Located in King of Prussia, Pennsylvania, it has a team of 30 employees who specialize in voice customer services and non-voice business processes.
Serving as a management center and dispatch facility for a produce distributor, Specialty Answering Service has assisted their clients in delivery processes and helped them monitor their calls efficiently. An estimated 500 labor hours were saved every month thanks to the excellent virtual receptionist services of Specialty Answering Service.
#16 Answering Service Care
Answering Service Care provides a wide range of voice services for small businesses in the real estate, legal, and medical industries.
Answering Service Care has been providing ongoing call center services for an IT firm and a consulting agency. They were tasked to handle incoming calls and respond to general inquiries and third-party customers. Answering Service Care has built a positive rapport that supports the ongoing collaboration with their clients. Many clients were pleased with their services.
#17 Verbatim Virtual Receptionists
With a team of 10 employees, Verbatim Virtual Receptionists was established in 1997. The call answering service firm provides voice services, back-office services, virtual receptionists, and lead generation solutions for small businesses.
An IT outsourcing provider engaged Verbatim Virtual Receptionists for overflow call answering services. Tasked to log calls and provide coverage when required, Verbatim Virtual Receptionists has helped the IT company to save a significant amount of front-desk time. Never missing a call and providing exceptional customer services, the client was satisfied with Verbatim Virtual Receptionists’ work.
#18 Map Communications
Specializing in live 24/7 answering services, MAP Communications is a virtual receptionist firm that is headquartered in Chesapeake, Virginia. Their team of 65 employees provides virtual assistance services in the education, business, real estate, and healthcare industries.
Map Communications provided 24/7 call support and bilingual services for a manufacturing business. Because Map Communications helped the client significantly improve their sales, there was no shortage of positive feedback from the manufacturing company.
#19 Answering Legal
Created in 2013, Answering Legal provides a plethora of voice services for businesses in the legal sector. Based in Nesconset, New York, their services include virtual receptionist, customer support, and inbound appointment scheduling solutions.
Answering Legal provided call answering services for a sole practitioner law firm and brought in new leads every month. The client was able to focus on more important aspects of their business.
#20 Remote CoWorker
Based in Hollywood, Florida, Remote CoWorker is a virtual receptionist outsourcing company that was established in 2013. With a team of 10 employees, their services include voice services, finance, accounting outsourcing, HR services, non-voice BPO, and more. They have served clients in the real estate, business services, IT, and telecommunication industries.
Conducting calls and generating leads, Remote CoWorker has provided exceptional services for companies in the real estate industry. They have received great feedback from their clients by expertly managing customer calls and inquiries.
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Since its inception in 2020, AnswerFone has been providing top-quality voice services and back-office services for small businesses in various industries, including IT, advertising, marketing, and more.
AnswerFone was hired by a furniture manufacturer to provide voice services for inbound calls and messages. As the furniture manufacturer did not have the funds to hire a full-time receptionist, AnswerFone was the perfect solution. Meeting deadlines and enabling effective communication, clients were pleased with AnswerFone’s services.
#22 Sound Telecom
With a team of 25 employees, Sound Telecom is an answering service provider that specializes in voice and transcription services.
Sound Telecom assisted a healthcare company in answering services such as voicemail, call forwarding features, and more. Incoming calls were logged and names and numbers were collected to enable an efficient return call process. Sound Telecom was praised for their trustworthiness and affordable services.
#23 Bottleneck Virtual Assistants
Located in Springfield, Missouri, Bottleneck Virtual Assistants specializes in multiple virtual assistance fields such as back-office services, non-voice BPO, voice services, and more.
A digital marketing agency hired Bottleneck Virtual Assistants to take charge of their daily administrative tasks. With a well-planned schedule, the client was pleased with the team at Bottleneck Virtual Assistants.
Established in 2011, LexReception is a telecommunications company that specializes in non-voice BPO, back-office services, voice services, and more. They focus on serving clients in the legal sector.
By providing 24/7 answering services for a wide range of third-party clients, LexReception has helped legal firms schedule appointments, receive incoming calls, and offered bilingual virtual receptionists. Their reliable services allowed legal firms to streamline their internal workflow.
Based in Oakland, California, Numa provides a wide range of virtual receptionist services, such as answering services and voice services, for small and large corporations in the retail, hospitality, and real estate sectors.
Numa has recently provided text assistance services for a salon, which allowed their clients to communicate efficiently with the hair and beauty business. The salon experienced an increase in client bookings since collaborating with Numa.
Established in 2016, CrewBloom is an outsourcing virtual receptionist firm based in New York. They offer a wide variety of back-office services and voice services.
CrewBloom’s recent project was to provide generation services for a sales and marketing software firm. The team at CrewBloom was tasked to handle inbound leads and call free trial members to encourage them to subscribe to their services. With support from CrewBloom, the marketing software client has seen an exponential increase in subscription plans.
#27 Stateside BPO
Focusing on retail, consumer products, telecommunications, and various nonprofit organizations, Stateside BPO provides professional contact center services.
A manufacturing firm hired Stateside BPO to handle inbound calls and improve customer service. Through Stateside BPO’s services, the manufacturing firm has saved an estimated 20% in monetary resources.
Providing answering services from Tualatin, Oregon, AnswerForce has a team of 11 employees who specialize in voice services, back-office services, and non-voice BPO. Their virtual receptionists serve businesses from several industries.
Answer Force had recently worked with a window cleaning company that was experiencing significant growth and needed help in managing their overflow of client inquiries. With an exceptional team that provided 24/7 customer service, AnswerForce has helped their client increase their sales and respond to 100% of their client’s customers’ inquiries.
Based in Tampa, Florida, AnswerFirst is a telecommunication firm that serves clients in the healthcare, real estate, IT, and financial sectors. With 58 employees, AnswerFirst provides an array of voice, back-office, and non-voice BPO services.
Their latest project was working with a legal firm and answering over 300 daily inbound calls. With exceptional customer service and quick response time, their services include after hours answering as well as customized hold announcements. Their client has gained numerous benefits with the help of AnswerFirst.
With a team of over 50 employees, Vozova provides professional voice services for small to medium enterprises. Vozova is a BPO firm that’s headquartered in Washington, Utah. They serve the financial, educational, and business sectors.
A data solutions firm hired Vozova to provide outbound voice solutions and communication assistance. Vozova successfully managed their client’s campaign for approximately two years, optimizing the plan according to changing customer demands.
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Ready to Get Virtual Receptionist Services?
Getting ahead of the competition is essential for every small business. With this list of virtual receptionist services and their reviews, you can now connect your business with experienced professionals who may help increase operational efficiency, revenue, and save costs at the same time. As each company is unique, it is important to engage a virtual receptionist firm that offers custom services.